These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of Digitality Academy, an online education platform operated by Digitality. By creating an account, purchasing a course, accessing course content, registering as an instructor, or otherwise using the Platform, you agree to these Terms and the policies referenced in them.

1. About Digitality Academy

1.1 Digitality Academy (“Academy”, “Platform”, “we”, “us” or “our”) is an online education platform operated by Digitality.

1.2 Digitality Academy is a brand and online platform operated by Digitality and is not a separate legal entity.

1.3 Digitality operates from the following business address:

Digitality
A/202, New Vishal CHS, Taki Road,
Nalasopara (East), Vasai Taluka,
Palghar District, Mumbai, Maharashtra – 401209, India

1.4 The Digitality Academy website is available at:
academy.digitality.co.in

1.5 For support, complaints, refunds, grievances and other Academy-related matters, you may contact us at:
academy@digitality.co.in

1.6 These Terms operate together with the Digitality Academy Privacy Policy, Refund & Cancellation Policy, and any other policies displayed or incorporated into the Platform.

2. Eligibility and Age

2.1 Digitality Academy is currently intended for users who are 18 years of age or older.

2.2 By accessing or using the Platform, you represent and warrant that you are at least 18 years old and legally capable of entering into a binding agreement.

2.3 If Digitality Academy introduces courses or services intended for persons under 18 years of age, additional age, parental-consent and safeguarding requirements may apply.

2.4 Users may access the Platform from India or other countries, subject to applicable laws, regulations, sanctions, restrictions and payment availability.

3. Account Registration

3.1 Certain features of Digitality Academy require you to create an account.

3.2 You agree to provide accurate, complete and current information when registering and to keep such information updated.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

3.4 One account is intended for use by one individual only, unless Digitality expressly provides a multi-user, institutional or other authorised arrangement.

3.5 You must not share, sell, transfer, lend or otherwise provide your account credentials or course access to another person.

3.6 You must notify Digitality promptly if you suspect unauthorised access to your account.

4. Courses and Learning Content

4.1 Digitality Academy may offer courses created by Digitality as well as courses created and provided by approved third-party instructors.

4.2 Courses may contain pre-recorded videos, audio, PDFs, documents, quizzes, tests, assignments, assessments, live classes, community interactions and other educational materials.

4.3 Course features vary from course to course. Not every course will contain every type of learning material or feature.

4.4 Course access periods may vary and may include monthly, six-month, annual, lifetime or other access periods expressly stated at the time of purchase.

4.5 Digitality may update, modify or improve course content from time to time to correct errors, improve quality, maintain relevance, reflect developments in the subject matter or otherwise improve the learning experience.

4.6 Unless expressly stated otherwise, purchasing a course grants you a personal, limited, non-exclusive and non-transferable right to access the course during the applicable access period. It does not transfer ownership of the underlying course content or intellectual property to you.

5. Third-Party Instructor Courses

5.1 Digitality Academy may host and make available courses created by independent third-party instructors who have been reviewed and approved by Digitality.

5.2 Digitality conducts a general platform-level review of third-party courses. Such review is not an expert, professional, scientific, medical, legal, financial, technical or regulatory audit of every statement, claim, methodology, recommendation or opinion contained in a course.

5.3 The applicable instructor remains responsible for the accuracy, legality, quality, qualifications, intellectual-property rights and professional content of their course.

5.4 Third-party instructors are subject to separate Instructor Terms or an Instructor Agreement with Digitality.

5.5 Digitality may suspend, restrict, remove, delist or stop selling a course where it reasonably believes that the course or instructor:

• Violates applicable law;
• Infringes intellectual-property rights;
• Contains fraudulent or misleading information;
• Involves scams or unlawful activity;
• Creates safety or regulatory concerns;
• Violates these Terms or other Platform policies;
• Contains unauthorised third-party material;
• Misrepresents professional qualifications; or
• Creates material legal, financial, operational, reputational or safety risk.

5.6 Where reasonably feasible and lawful, Digitality may preserve access for existing purchasers when a course is closed to new purchases.

5.7 Digitality may restrict or terminate existing access where required by law, due to serious copyright or safety concerns, or where continued access creates material legal or operational risk.

6. Professional, Healthcare and Regulated Content

6.1 Digitality Academy may offer courses relating to healthcare, medicine, pharmacy, nursing, mental health, clinical procedures, patient care, law, finance, technology and other professional or regulated subjects.

6.2 Unless expressly stated otherwise, such content is provided for educational and informational purposes only and does not constitute individualised medical, legal, financial or other professional advice.

6.3 Healthcare-related information should not be treated as a substitute for consultation with an appropriately qualified healthcare professional.

6.4 Digitality may request professional credentials or qualifications from instructors providing courses in regulated or specialised fields.

6.5 Verification of an instructor’s credentials does not constitute a guarantee that every statement, recommendation, technique or claim contained in that instructor’s course is accurate, complete or suitable for every user.

6.6 Users remain responsible for obtaining professional advice appropriate to their individual circumstances.

7. Certificates

7.1 Certain courses may include a course-completion certificate. Certificates are not automatically provided for every course.

7.2 Where applicable, certificates may be issued by Digitality Academy based on the completion requirements specified for the relevant course.

7.3 A Digitality Academy certificate generally represents completion of the relevant Academy course unless the course expressly states that it carries a specific accreditation, recognition or certification.

7.4 A certificate issued by Digitality Academy does not by itself constitute a government licence, statutory qualification, university degree, regulated professional licence or accreditation by a governmental, university or professional body unless such accreditation or recognition is expressly stated and verifiable.

7.5 Completion of a course or receipt of a certificate does not guarantee employment, promotion, admission, income, business results, examination success, professional licensing or any other particular outcome.

8. Intellectual Property

8.1 All Platform materials owned or licensed by Digitality, including branding, logos, website design, text, graphics, software, Academy-created materials and Digitality-created course content, are protected by applicable intellectual-property laws.

8.2 Course content remains the property of Digitality or the applicable instructor or licensor, as applicable.

8.3 Except for personal educational use expressly permitted by the Platform, you may not reproduce, copy, distribute, sell, sublicense, publish, transmit, modify, publicly display, publicly perform, record, scrape, reverse engineer or commercially exploit any course content without prior written permission.

8.4 You may download PDFs or other downloadable course materials only where Digitality Academy expressly provides a download function. Such materials may be downloaded solely for your personal educational use and may not be redistributed, sold, published or shared.

8.5 Videos and other streaming course content may not be downloaded, screen-recorded, copied, mirrored, republished, redistributed or commercially exploited.

8.6 You may not upload Digitality Academy course content to YouTube, Telegram, WhatsApp groups, file-sharing services, social-media platforms, websites or any other third-party platform.

8.7 Unauthorised copying, distribution, recording, reproduction or commercial exploitation of course content may result in suspension or termination of your account and may result in Digitality pursuing civil, criminal or other legal remedies available under applicable law.

9. Prohibited Use

You agree not to:

• Share, sell, transfer or lend your account or course access.
• Share your login credentials with another person.
• Circumvent or attempt to bypass Platform access controls or security measures.
• Record, reproduce, download or redistribute video content without express permission.
• Share downloadable course materials outside permitted personal use.
• Use the Platform for unlawful, fraudulent, abusive or deceptive purposes.
• Manipulate course progress or Platform activity to obtain an unauthorised refund.
• Use bots, scraping tools or automated systems to extract Platform content without written permission.
• Interfere with the security, operation or availability of the Platform.
• Impersonate another person or provide materially false account information.
• Submit fraudulent reviews, ratings, assignments or other user-generated content.
• Use another user’s personal information without lawful authority.
• Attempt to gain unauthorised access to another user’s account.
• Use Academy content to create, train or operate a competing commercial content repository without permission.

Violation of these restrictions may result in suspension or termination of access and, where appropriate, Digitality may pursue civil, criminal or other legal remedies available under applicable law.

10. Purchases and Payments

10.1 Course prices, applicable taxes, discounts, access periods and included features will be displayed or communicated at the time of purchase.

10.2 Digitality Academy may offer coupons, promotional codes, flash sales, bundles, subscriptions, memberships, EMI options, free courses, promotional campaigns and other pricing arrangements from time to time.

10.3 Prices and promotional offers may change from time to time, subject to applicable law and the terms displayed at the time of purchase.

10.4 Payments may be processed through third-party payment service providers, including Razorpay and other payment providers integrated with the Platform.

10.5 Digitality does not intentionally store complete payment-card information on its own systems. Payment service providers may process or retain payment information in accordance with their own terms, policies and applicable requirements.

10.6 By completing a purchase, you authorise the applicable payment provider to process the transaction and authorise Digitality to provide the purchased service subject to these Terms.

11. Refunds and Cancellations

11.1 Refund eligibility is governed by the Digitality Academy Refund & Cancellation Policy, which forms part of these Terms.

11.2 Unless otherwise expressly stated or required by applicable law, courses with an access period or duration of three months or less are non-refundable after purchase.

11.3 Selected courses with an access period exceeding three months may provide a seven-day refund window, subject to the conditions specified in the Refund & Cancellation Policy.

11.4 Refund requests may be denied where the applicable course-progress threshold, download restriction, certificate restriction, access condition or other stated refund condition has been triggered.

11.5 Where a refund is approved, course access may be revoked and the refund may be processed through the applicable payment method, subject to payment-provider limitations and applicable law.

11.6 Where a course is cancelled, materially discontinued or removed by Digitality, Digitality may provide a full or partial refund or another reasonable remedy depending on the circumstances and applicable law.

12. User-Generated Content

12.1 Users may be permitted to submit reviews, ratings, questions, comments, assignments, images, videos and other content through the Platform.

12.2 You remain responsible for content that you submit.

12.3 You must not submit content that is unlawful, defamatory, abusive, discriminatory, infringing, fraudulent, misleading, obscene, threatening, malicious or otherwise inappropriate.

12.4 By submitting content to Digitality Academy, you grant Digitality a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and use that content as reasonably necessary to operate, improve, moderate and promote the Platform, subject to applicable law and the Privacy Policy.

12.5 Digitality may moderate, remove or restrict user-generated content that violates these Terms, applicable law or Platform standards.

13. Reviews and Ratings

13.1 Reviews and ratings should reflect genuine user experiences.

13.2 Users must not submit fake reviews, manipulate ratings, impersonate another person, offer undisclosed incentives for positive reviews, or threaten or harass another person because of a review.

13.3 Digitality may moderate, remove or restrict reviews in accordance with applicable law and Platform policies.

14. Instructor and Student Communications

14.1 Certain courses may permit communication between students and instructors through comments, questions, live sessions, communities or other Platform features.

14.2 Communications must remain respectful, lawful and relevant to the educational purpose of the Platform.

14.3 Digitality may moderate or restrict communications where reasonably necessary to protect users, the Platform or compliance with applicable law.

14.4 Instructors must not use student information obtained through the Platform for unrelated marketing, solicitation or commercial purposes without appropriate permission and lawful basis.

15. Platform Availability and Third-Party Services

15.1 Digitality will use commercially reasonable efforts to operate and maintain Digitality Academy.

15.2 The Platform may occasionally be unavailable due to maintenance, updates, hosting issues, internet or network failures, payment-provider failures, cybersecurity incidents, third-party service outages, force majeure events or other circumstances beyond Digitality’s reasonable control.

15.3 Digitality may integrate third-party services, including payment providers, analytics tools, advertising platforms, video-hosting services, communication tools, CRM systems and learning-management technologies.

15.4 Digitality is not responsible for outages, failures, policies or actions of independent third-party services, although Digitality may reasonably assist users in resolving issues where possible.

16. No Guarantee of Outcomes

16.1 Digitality provides educational services and does not guarantee any specific result from completing a course.

16.2 Results may depend on individual effort, prior knowledge, skills, market conditions, professional circumstances and other factors outside Digitality’s control.

16.3 Unless expressly stated in writing, Digitality does not guarantee employment, income, business growth, promotion, admission, examination results, certification, licensing or any other particular outcome.

17. Account Suspension and Termination

17.1 Digitality may suspend or terminate an account where it reasonably believes that the user has violated these Terms, the Refund & Cancellation Policy, Privacy Policy, applicable law, intellectual-property rights, security requirements or other Platform rules.

17.2 Digitality may also suspend access where an account presents a security, fraud, payment or other material risk.

17.3 Termination does not limit Digitality’s right to pursue appropriate legal remedies for violations.

17.4 Where an account is terminated for a serious violation, Digitality may deny future access or re-registration where reasonably necessary.

18. Privacy and Personal Data

18.1 Digitality collects and processes personal information in accordance with its Privacy Policy and applicable data-protection laws.

18.2 Information collected may include account information, contact details, course purchases, learning progress, quiz and assessment information, certificates, reviews, technical information, device and browser information, IP or log information, cookies, analytics information and other information necessary to provide and improve the Platform.

18.3 Digitality may use third-party service providers such as payment processors, analytics providers, advertising platforms, CRM providers, communication platforms, hosting providers and learning-management technology providers.

18.4 Marketing communications may be sent through email, WhatsApp, SMS or other permitted channels. Users may opt out using available unsubscribe or opt-out mechanisms, subject to necessary service and transactional communications.

18.5 The Digitality Academy Privacy Policy forms part of these Terms.

19. Disclaimers

19.1 To the maximum extent permitted by applicable law, the Platform and its content are provided on an “as available” basis.

19.2 Digitality does not warrant that the Platform will always be uninterrupted, error-free, completely secure or free from all technical defects.

19.3 Digitality does not guarantee the absolute accuracy, completeness or currentness of every item of educational content, particularly content supplied by independent third-party instructors.

19.4 Digitality does not endorse every opinion, recommendation, claim or methodology expressed by an independent instructor.

19.5 Users should independently assess information and obtain appropriate professional advice where necessary.

20. Limitation of Liability

20.1 To the maximum extent permitted by applicable law, Digitality shall not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, business opportunity, goodwill or anticipated savings arising from use of the Platform.

20.2 Digitality shall not be responsible for instructor misconduct or Instructor Content, third-party services, internet or network failures, payment-provider failures, temporary Platform downtime, or outcomes resulting from reliance on course content, except to the extent liability cannot lawfully be excluded or limited.

20.3 Nothing in these Terms excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited under applicable law.

21. Indemnification

21.1 To the extent permitted by applicable law, a user who materially violates these Terms or unlawfully misuses the Platform agrees to indemnify and hold harmless Digitality, its proprietor, employees, contractors and service providers against third-party claims, losses, liabilities, costs and reasonable legal expenses arising directly from that violation or misuse.

21.2 This provision does not require a user to indemnify Digitality for losses finally determined to have resulted solely from Digitality’s own unlawful conduct.

22. Changes to the Platform and Terms

22.1 Digitality may modify, update, suspend or discontinue Platform features, technologies, courses or services from time to time.

22.2 Digitality may update these Terms to reflect legal, regulatory, technological, commercial or operational changes.

22.3 Where material changes are made, Digitality may provide notice through the Platform, email or other reasonable means where appropriate.

22.4 Continued use of the Platform after the effective date of updated Terms may constitute acceptance of the updated Terms to the extent permitted by applicable law.

23. Grievance Redressal

23.1 Digitality maintains a mechanism for users to raise complaints and grievances concerning Digitality Academy.

23.2 Complaints and grievances may be submitted to:

Digitality Academy
Email: academy@digitality.co.in

23.3 Digitality will endeavour to acknowledge and address complaints within the timeframes required by applicable law.

23.4 Nothing in this section limits a consumer’s statutory rights or remedies.

24. Dispute Resolution

24.1 Users should first contact Digitality at academy@digitality.co.in and provide reasonable details of the issue or dispute.

24.2 Digitality will endeavour to resolve disputes through customer support and internal escalation where appropriate.

24.3 Where appropriate and legally permissible, the Parties may attempt mediation before commencing formal proceedings.

24.4 Subject to applicable consumer rights and statutory provisions, disputes that are legally capable of arbitration may be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time.

24.5 The seat and venue of arbitration shall be Mumbai, Maharashtra, India, unless otherwise agreed or required by applicable law.

24.6 Nothing in these Terms prevents a consumer from exercising any statutory right to approach a competent consumer commission, court or other authority where such right cannot lawfully be waived.

25. Governing Law and Jurisdiction

25.1 These Terms shall be governed by and interpreted in accordance with the laws of India.

25.2 Subject to applicable statutory consumer rights and the dispute-resolution provisions above, courts of competent jurisdiction in Mumbai, Maharashtra, India shall have jurisdiction over matters arising from these Terms.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to the extent permitted by law. The invalid provision shall, where possible, be interpreted or replaced with a valid provision that most closely reflects its intended lawful purpose.

27. No Waiver

Failure by Digitality to enforce any provision of these Terms does not constitute a waiver of the right to enforce that provision at a later time.

28. Entire Agreement

These Terms, together with the Digitality Academy Privacy Policy, Refund & Cancellation Policy, applicable course-specific terms and other policies expressly incorporated into them, constitute the agreement governing your use of Digitality Academy, subject to mandatory rights available under applicable law.

29. Contact Information

For support, complaints, refunds, privacy-related queries or other Digitality Academy matters, please contact:

Digitality Academy
Digitality
A/202, New Vishal CHS, Taki Road,
Nalasopara (East), Vasai Taluka,
Palghar District, Mumbai, Maharashtra – 401209, India

Email: academy@digitality.co.in

Website: academy.digitality.co.in