Digitality Academy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Digitality Academy collects, uses, discloses, stores, protects and otherwise processes personal information when you visit our website, create an account, purchase or access courses, apply to become an instructor, communicate with us, participate in our communities, submit information through advertising lead forms, or otherwise use Digitality Academy.

Digitality Academy is an education and digital learning platform operated by Digitality.

This Privacy Policy should be read together with the Digitality Academy Terms & Conditions, Refund & Cancellation Policy, Instructor Agreement and any other applicable policies or notices published by Digitality Academy.

1. Who We Are

Digitality Academy is operated by:

Digitality
A/202, New Vishal CHS, Taki Road,
Nalasopara (East), Vasai Taluka,
Palghar District, Mumbai, Maharashtra – 401209, India

Privacy, Support and Grievance Email: academy@digitality.co.in

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• The Digitality Academy website and subdomains;
• User accounts and registration;
• Course purchases and enrolments;
• Course access and learning activities;
• Instructor applications and verification;
• Instructor course submissions;
• Live classes, webinars, workshops and video calls;
• WhatsApp communities and communications;
• Customer support and grievance communications;
• Email, WhatsApp, SMS and other communications;
• Reviews, ratings, comments, questions and assignments;
• Advertising and marketing campaigns;
• Meta/Facebook and Google advertising lead-generation forms;
• Website analytics and conversion tracking;
• Payment and refund processing;
• Instructor payouts and tax administration;
• Identity and professional verification;
• Cookies, pixels, tags and similar technologies; and
• Other services that expressly reference this Privacy Policy.

3. Personal Information We Collect

3.1 Student Account and Registration Information

When you create or maintain a Digitality Academy account, we may collect:

• Full name;
• Email address;
• Mobile or telephone number;
• Username or account identifier;
• Password or authentication information;
• Country, state or city where voluntarily provided;
• Profile photograph where voluntarily provided;
• Communication preferences; and
• Other information reasonably necessary to operate your account.

3.2 Purchase, Billing and WooCommerce Information

When you purchase a course or service, Digitality Academy may collect and process information required to create and administer the order through our website and WooCommerce-based e-commerce system.

This may include:

• Customer name;
• Email address;
• Telephone number;
• Billing or other required address information;
• Order details;
• Course or product purchased;
• Purchase amount;
• Discount or promotional information;
• Order and transaction identifiers;
• Payment status;
• Refund and cancellation information; and
• Other information required to administer the transaction.

3.3 Payment Information

Payments may be processed through WooCommerce and third-party payment service providers, including Razorpay and other payment providers that may be introduced in the future.

Payment providers may process information necessary to authenticate, authorise, complete, reconcile, refund and secure payment transactions.

Digitality Academy does not intentionally store complete payment card numbers, card security codes, online banking credentials or other complete payment credentials where those details are handled directly by the applicable payment provider.

Payment information may therefore be processed directly by the applicable payment provider under its own terms and privacy practices.

3.4 Course and Learning Information

When you enrol in or use a course, we may collect:

• Courses purchased or enrolled in;
• Course access history;
• Lessons and modules completed;
• Video and audio viewing activity;
• Course progress;
• Quiz and assessment activity;
• Assignments and submissions;
• Certificate eligibility and issuance;
• Certificate download activity;
• Questions and communications with instructors;
• Participation in live classes or sessions; and
• Other learning-related information generated through the platform.

3.5 Instructor Application and Verification Information

Individuals applying to become instructors may be required to provide additional information so that Digitality Academy can evaluate identity, eligibility, qualifications, course expertise, payment details and suitability to teach on the platform.

Instructor verification information may include:

• Full legal name;
• Email address;
• Telephone number;
• Residential or business address;
• Date of birth or age information where reasonably required;
• Photograph or profile photograph;
• Identity proof or identity documentation;
• PAN or other applicable tax identification information;
• GST or other applicable tax information;
• Professional qualifications;
• Professional licences or registrations;
• Certificates and educational credentials;
• Employment or professional experience information;
• Professional portfolio or work samples;
• Verification videos or recorded verification materials;
• Information demonstrating eligibility or expertise to teach the proposed subject;
• Bank account and payout information;
• Course ownership and intellectual-property information;
• Instructor agreements and related documentation;
• Communications with Digitality Academy; and
• Other information reasonably necessary for instructor verification, administration, payment, compliance or platform safety.

3.6 Verification Videos and Recorded Materials

Where Digitality Academy requests a verification video, recorded introduction, demonstration, interview, presentation or other audiovisual material from an instructor, we may collect and process the video, audio, image and information contained within that recording.

Such materials may be used for purposes including:

• Confirming the identity of the applicant;
• Assessing instructor suitability and eligibility;
• Verifying professional competence or subject-matter expertise;
• Preventing impersonation and fraud;
• Assessing the quality and authenticity of the instructor application;
• Maintaining records relating to instructor approval; and
• Protecting the integrity and safety of the Digitality Academy platform.

Verification materials will not automatically be published publicly or used as promotional material unless separately authorised, required for an instructor profile, permitted under the applicable Instructor Agreement or otherwise permitted by law.

3.7 Professional and Regulated-Field Information

For instructors applying to teach healthcare, medical, pharmacy, nursing, legal, financial, mental-health or other regulated or professional subjects, Digitality Academy may request additional evidence of qualifications, licences, registrations, professional experience or eligibility.

This information may be reviewed to determine whether the instructor appears appropriately qualified to offer the proposed educational content.

Digitality Academy may review information supplied by the instructor and, where reasonably appropriate, publicly available professional or regulatory information.

Such verification does not constitute an independent professional audit, accreditation, licensing determination or expert validation of every aspect of an instructor’s course content.

3.8 Instructor Payment and Tax Information

Approved instructors may be required to provide:

• Bank account information;
• PAN or applicable tax identification information;
• GST information where applicable;
• Payment and payout information;
• Invoices or tax documentation; and
• Other information necessary for lawful instructor payments and accounting.

3.9 Communications and Support Information

When you contact Digitality Academy, we may process information contained in:

• Email messages;
• Customer support requests;
• WhatsApp communications;
• Telephone or video communications where appropriately recorded or documented;
• Refund requests;
• Complaints and grievances;
• Feedback and surveys; and
• Other correspondence with Digitality Academy.

3.10 User-Generated Content

Depending on the features available, users may submit:

• Reviews;
• Ratings;
• Questions;
• Comments;
• Assignments;
• Documents;
• Images;
• Videos;
• Course-related responses; and
• Other content submitted through the platform.

Users should avoid submitting unnecessary sensitive, confidential or private information about themselves or another person.

3.11 Advertising Lead-Form Information

Digitality Academy may advertise courses, programmes, educational resources and other offerings through third-party advertising platforms, including Meta/Facebook and Google.

Where you submit your information through an advertising lead form, landing page, advertisement or similar promotional form, we may collect information such as:

• Full name;
• Email address;
• Mobile or telephone number;
• Education level;
• Work experience;
• Current position or job role;
• Course or programme of interest;
• Information contained in your enquiry or response;
• Marketing and communication preferences; and
• Other information specifically requested through the relevant lead form.

We may use this information to:

• Respond to your enquiry;
• Provide information about the course or programme you requested;
• Contact you through email, telephone, WhatsApp or other permitted communication channels;
• Provide course-related information and assistance;
• Measure and improve advertising campaigns;
• Understand prospective student interests;
• Conduct follow-up communications and marketing where permitted by applicable law; and
• Maintain records relating to enquiries and conversions.

When you submit information through a third-party advertising platform, that platform may also collect and process information according to its own privacy policy and terms.

4. Information Collected Automatically

When you access Digitality Academy, certain technical and usage information may be collected automatically.

• IP address;
• Browser and device information;
• Operating system;
• Approximate location derived from technical information;
• Pages and courses viewed;
• Referring and exit pages;
• Date and time of access;
• Session information;
• Website interaction information;
• Performance and diagnostic information;
• Advertising and campaign interaction information; and
• Other technical information necessary for security, functionality, analytics or measurement.

5. Cookies and Similar Technologies

Digitality Academy uses cookies and similar technologies to operate, secure, analyse and improve the website and to support marketing and advertising activities.

Similar technologies may include pixels, tags, scripts, local storage and other technologies capable of storing or accessing information on your device.

5.1 Strictly Necessary Technologies

Strictly necessary cookies and similar technologies may be used where necessary for the website or a service requested by you to function.

These may support:

• Login and authentication;
• Shopping cart functionality;
• Checkout functionality;
• Course access;
• Account security;
• Session management;
• Fraud prevention; and
• Remembering privacy preferences.

5.2 Google Analytics

Digitality Academy uses Google Analytics to understand website usage, traffic, engagement, performance and other analytics information.

Depending on configuration, this may involve information such as pages viewed, interactions, device information, approximate location, traffic source and session information.

Where applicable law requires consent, non-essential analytics technologies will be activated only after the required consent has been obtained.

5.3 Google Tag Manager

Digitality Academy uses Google Tag Manager to manage website tags and integrations.

Google Tag Manager may facilitate the deployment of analytics, advertising and other technologies. Digitality Academy will configure applicable non-essential tags in accordance with applicable consent requirements.

5.4 Google Advertising

Digitality Academy may use Google Ads and related Google advertising technologies to advertise courses, measure advertising performance, understand conversions, create or use relevant audiences and improve advertising campaigns.

Depending on the implementation, Google advertising technologies may use cookies, advertising identifiers, conversion tags or similar technologies.

Where applicable law requires consent for non-essential advertising technologies, Digitality Academy will seek the required consent before activating such technologies.

5.5 Meta Pixel and Meta Advertising

Digitality Academy uses Meta Pixel and may use related Meta advertising technologies to measure advertising performance, understand conversions, create or use relevant audiences and improve marketing campaigns.

Meta technologies may process information relating to website visits, interactions, conversions, advertising activity, device information and other information required for advertising measurement and delivery.

Where applicable law requires consent for non-essential advertising technologies, Digitality Academy will seek the required consent before activating such technologies.

5.6 CRM and Marketing Automation

Digitality Academy uses a customer relationship management and marketing automation system, including a custom CRM or other technology selected by Digitality, to manage customer enquiries, accounts, communications, course-related information and marketing activities.

The CRM may process information including name, email address, telephone number, enquiry details, purchase information, communication preferences, support history and interaction information.

5.7 WhatsApp

Digitality Academy may use WhatsApp for customer support, course communications, community participation, doubt clarification, announcements, reminders and promotional communications where permitted.

Digitality Academy may invite students or other users to participate in WhatsApp groups or communities associated with courses or Academy activities.

Information shared through WhatsApp may also be processed by WhatsApp and/or Meta in accordance with their applicable terms and privacy practices.

Users should avoid posting sensitive personal information in WhatsApp groups or communities.

5.8 Zoom and Google Meet

Digitality Academy may use Zoom and/or Google Meet for live classes, webinars, meetings, mentoring, doubt clarification, consultations and other live educational or communication services.

When you participate in such sessions, the relevant provider may process account information, meeting information, device information, technical information and information voluntarily shared during the session.

5.9 VideoCipher and Secure Video Hosting

Digitality Academy may use VideoCipher or similar secure video-hosting, streaming and digital-rights-management technology to host and protect course videos.

Such services may process technical information and information necessary to authenticate course access, deliver protected video content and prevent unauthorised access or distribution.

5.10 Microsoft Clarity

Digitality Academy may use Microsoft Clarity or a similar analytics technology in the future to understand website usability and user interaction.

If such technology is activated, Digitality Academy will configure it in accordance with applicable privacy and consent requirements.

5.11 Cookie Consent

Where applicable law requires consent for non-essential cookies or similar technologies, Digitality Academy will provide an appropriate consent mechanism.

Depending on the applicable requirements and implementation, this may provide options such as:

• Accept All;
• Reject Non-Essential; and
• Manage Preferences.

Where applicable, users may change or withdraw their cookie preferences through the available cookie settings mechanism.

5.12 Browser Cookie Controls

Most modern browsers allow users to block, delete or manage cookies through browser settings.

Disabling certain cookies may affect account access, checkout, course functionality or other features of Digitality Academy.

6. Purposes for Processing Personal Information

Digitality Academy may process personal information for the following purposes:

• Creating and managing user accounts;
• Providing purchased courses and services;
• Processing enrolments and purchases;
• Processing payments and refunds;
• Providing course certificates;
• Tracking course progress and assessments;
• Providing customer support;
• Managing instructor applications;
• Verifying instructor identity and eligibility;
• Verifying professional qualifications and credentials;
• Reviewing verification videos and other verification materials;
• Processing instructor payouts;
• Complying with tax and legal requirements;
• Preventing fraud, impersonation and abuse;
• Maintaining platform security;
• Improving courses and website functionality;
• Conducting analytics;
• Measuring advertising campaigns;
• Managing Meta and Google advertising campaigns and lead enquiries;
• Sending transactional communications;
• Sending marketing communications where permitted;
• Managing reviews and user-generated content;
• Resolving complaints, disputes, refunds and chargebacks;
• Complying with legal obligations;
• Establishing, exercising or defending legal claims; and
• Other purposes disclosed at or before collection.

7. Legal Bases for Processing

Where the GDPR or another applicable data protection law applies, Digitality Academy will seek to rely on an appropriate lawful basis for each relevant processing activity.

Depending on the circumstances, lawful bases may include:

• Performance of a contract: for creating accounts, processing purchases, delivering courses, providing course access, processing refunds and administering instructor relationships.
• Legal obligation: for tax, accounting, regulatory, legal and other mandatory requirements.
• Consent: for processing activities for which applicable law requires consent, including certain marketing, analytics, advertising and non-essential cookie activities.
• Legitimate interests: where legally available, including appropriate security, fraud prevention, platform protection, service improvement and business administration, provided applicable legal requirements are satisfied.
• Legal claims: for establishing, exercising or defending legal claims.

Where a particular category of information requires a specific or additional legal basis under applicable law, Digitality Academy will apply the appropriate basis and safeguards.

8. Marketing and Promotional Communications

Digitality Academy may use customer and prospect information to communicate about courses, offers, webinars, educational resources, services and other promotional activities where permitted by applicable law.

Marketing communications may be sent through:

• Email;
• WhatsApp;
• SMS;
• Telephone;
• CRM and marketing automation systems; and
• Other applicable communication channels.

Where consent is legally required, Digitality Academy will obtain the required consent before sending promotional communications.

You may withdraw marketing consent or unsubscribe by using the relevant unsubscribe mechanism or by contacting academy@digitality.co.in.

You may continue to receive necessary transactional, account, security, payment, course-access or other service communications even after opting out of promotional communications.

9. Third-Party Service Providers and Data Processors

Digitality Academy uses third-party service providers to operate and support the platform. These may include providers for:

• Payment processing;
• Website hosting and infrastructure;
• WooCommerce and learning-management functionality;
• CRM and marketing automation;
• Email delivery;
• WhatsApp communications;
• Analytics;
• Advertising and conversion tracking;
• Video hosting and digital-rights management;
• Live video communications;
• Cloud storage;
• Cybersecurity and fraud prevention;
• Customer support; and
• Other technology or infrastructure services.

Where a third party processes personal information on behalf of Digitality Academy, Digitality will seek to maintain appropriate contractual, technical and organisational safeguards as required by applicable law.

Some third-party providers may also process information independently under their own legal responsibilities, terms and privacy policies.

10. Data Sharing

Digitality Academy does not sell personal information as a standalone commercial data product.

However, personal information may be shared with or processed by third parties where reasonably necessary to operate the Academy or where permitted or required by law.

These parties may include:

• Payment providers;
• Hosting and technology providers;
• CRM and marketing providers;
• Analytics and advertising providers;
• Video and live-class providers;
• Relevant instructors;
• Professional advisers such as lawyers, accountants and auditors;
• Government authorities, courts and regulators where legally required;
• Fraud-prevention and security providers;
• Business successors in connection with a business transaction; and
• Other parties where authorised by you or permitted by applicable law.

11. Instructor Access to Student Information

Where you enrol in an instructor-created course, limited information may be made available to the relevant instructor where reasonably necessary to provide, administer or support the course.

This may include:

• Name or display name;
• Course enrolment information;
• Course progress;
• Questions and comments;
• Assignment submissions; and
• Assessment information where applicable.

Instructors must handle student information in accordance with their contractual obligations and applicable law.

12. International Data Transfers

Some Digitality Academy service providers may operate or store information outside India. Accordingly, personal information may be transferred to or processed in countries other than India.

Where applicable data protection law requires safeguards for international transfers, Digitality Academy will seek to use an appropriate lawful transfer mechanism and applicable contractual, technical and organisational safeguards.

Where the GDPR applies, this may include appropriate transfer mechanisms such as adequacy decisions, Standard Contractual Clauses or other lawful mechanisms recognised under applicable law.

13. Data Retention

Digitality Academy retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Different categories of information may therefore be retained for different periods.

For example:

• Account information: generally while the account remains active and for a reasonable period thereafter where necessary for legal, security or operational purposes.
• Purchase and financial records: for the period required or reasonably necessary for accounting, tax, audit, dispute resolution and legal purposes.
• Course and learning information: for as long as reasonably necessary to provide course services, maintain certificates, administer disputes and support legitimate operational requirements.
• Instructor verification information: for as long as reasonably necessary to administer the instructor relationship, verify eligibility, protect the platform, meet legal requirements and resolve disputes.
• Marketing preferences: for as long as reasonably necessary to respect and demonstrate applicable marketing preferences and consent choices.
• Advertising lead information: for as long as reasonably necessary to respond to enquiries, manage prospective customer relationships, measure campaign performance, comply with legal requirements and maintain appropriate records.

When information is no longer required, Digitality Academy may delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention procedures.

14. Instructor Verification Data Retention

Identity documents, verification videos, professional credentials, photographs and other verification information submitted by instructors will be retained only for as long as reasonably necessary for verification, platform administration, contractual, legal, security, fraud-prevention or dispute-resolution purposes.

Digitality Academy may retain appropriate records demonstrating that an instructor was reviewed or verified even after individual supporting documents are no longer required, where legally permitted and reasonably necessary.

Where a verification document is no longer necessary, Digitality Academy may delete or securely dispose of the document in accordance with its internal retention procedures.

15. Data Security

Digitality Academy uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

Depending on the nature of the information and the service involved, safeguards may include:

• Access controls;
• Authentication and password protection;
• Role-based access;
• Secure hosting and infrastructure;
• Software and security updates;
• Security monitoring;
• Backups and recovery procedures;
• Restricted access to instructor verification documents;
• Secure payment processing through payment providers; and
• Other reasonable technical and organisational safeguards.

No internet transmission, website, database, cloud service or electronic storage system can be guaranteed to be completely secure.

16. Personal Data Breaches

If Digitality Academy becomes aware of a personal data breach or security incident, we will take reasonable steps to investigate, contain, mitigate and address the incident.

Where applicable law requires notification to individuals, regulators, authorities or other parties, Digitality Academy will provide such notification in accordance with applicable legal requirements.

17. Your Privacy Rights

Depending on the law applicable to your personal information, you may have rights including:

• The right to know whether your personal information is being processed;
• The right to request access to personal information;
• The right to request correction of inaccurate information;
• The right to request deletion where legally available;
• The right to withdraw consent where processing is based on consent;
• The right to object to certain processing;
• The right to restrict certain processing where applicable;
• The right to data portability where applicable;
• The right to object to certain direct marketing;
• The right to request information about relevant processing activities;
• The right to lodge a complaint with an applicable supervisory or regulatory authority; and
• Other rights provided under applicable data protection law.

18. How to Exercise Your Privacy Rights

You may submit a privacy request by contacting:

Email: academy@digitality.co.in

Your request should contain sufficient information for us to identify your account or relationship with Digitality Academy and understand the nature of your request.

Digitality Academy may take reasonable steps to verify your identity before responding to certain requests, particularly requests involving account access, deletion, identity documents, financial information or other confidential information.

19. Privacy Complaints and Grievances

If you believe that Digitality Academy has improperly collected, used, disclosed, retained or otherwise processed your personal information, you may submit a privacy complaint to:

Digitality Academy
Email: academy@digitality.co.in

We will review and address privacy complaints in accordance with applicable law and our internal procedures.

Where a particular privacy law provides a right to lodge a complaint with a governmental or independent supervisory authority, you may also exercise that right.

20. Automated Decision-Making and Profiling

Digitality Academy may use analytics, advertising, CRM automation, artificial intelligence, marketing automation or similar technologies for operational, analytical, customer-support, security or marketing purposes.

Digitality Academy does not currently intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing.

If this changes and applicable law requires additional notice, safeguards, human review or consent, Digitality Academy will update its practices accordingly.

21. Children’s Privacy

Digitality Academy currently provides paid courses and services primarily to individuals aged 18 years and above.

We do not knowingly collect children’s personal information in circumstances where applicable law requires parental or guardian consent without obtaining the required consent.

22. Account Deletion

Subject to applicable law and legitimate retention requirements, users may request deletion of their Digitality Academy account or personal information by contacting:

academy@digitality.co.in

Deleting an account may result in loss of access to purchased courses, course progress, certificates, assignments and other account-related information.

Account deletion does not necessarily require Digitality Academy to delete information that must be retained for legal, tax, accounting, security, fraud-prevention, dispute-resolution, contractual or other legally permitted purposes.

23. Third-Party Websites and Services

Digitality Academy may contain links, integrations or embedded content from third-party websites and services.

Third-party services are governed by their own terms and privacy policies. Digitality Academy is not responsible for the privacy practices of third-party services that Digitality Academy does not control.

24. Business Transfers

If Digitality or Digitality Academy is involved in a merger, acquisition, restructuring, sale of assets, financing transaction, transfer of business or similar transaction, personal information may be transferred as part of that transaction where permitted by law.

25. Legal and Regulatory Disclosures

Digitality Academy may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests from authorities;
• Protect the rights, safety and property of Digitality Academy or others;
• Investigate fraud, abuse or security incidents;
• Enforce agreements and platform policies; or
• Establish, exercise or defend legal claims.

26. International Users

Digitality Academy is currently focused primarily on users in India and may also serve users in other countries and regions.

Digitality Academy does not currently intend to actively target users in the European Union or European Economic Area as a primary market.

Individuals from other countries may nevertheless access or use the platform where permitted.

Personal information may therefore be processed in India and/or other countries where Digitality Academy or its service providers operate.

Where mandatory local privacy or data protection laws apply to our processing activities, Digitality Academy will seek to comply with those requirements to the extent applicable.

27. GDPR and Other Data Protection Laws

Where the General Data Protection Regulation (GDPR) or another applicable data protection law applies to Digitality Academy’s processing activities, Digitality Academy will seek to process personal information in accordance with the applicable legal requirements.

This Privacy Policy is designed to provide transparency regarding our data practices. However, publication of this Privacy Policy alone does not constitute a certification or representation that Digitality Academy is fully compliant with every requirement of the GDPR or any other foreign data protection law.

Digitality Academy will review and update its technical, organisational and contractual practices when the scope of applicable data protection obligations changes.

28. Data Processors and Contractual Safeguards

Where Digitality Academy appoints third-party service providers to process personal information on its behalf, Digitality Academy may enter into appropriate contractual arrangements requiring such providers to maintain appropriate confidentiality, security and data-protection obligations, where required by applicable law.

Such providers may include hosting companies, payment processors, CRM providers, analytics providers, advertising providers, communication providers, video providers, cloud services and other technology providers.

29. Data Minimisation

Digitality Academy seeks to collect and process personal information that is reasonably necessary for the relevant purpose.

We may request additional information where reasonably necessary for identity verification, professional verification, payment, tax, security, fraud prevention, legal compliance or other legitimate purposes.

Users and instructors should not provide unnecessary sensitive or confidential information.

30. Accuracy of Information

Users and instructors are responsible for providing accurate and reasonably up-to-date information when creating accounts, purchasing courses, applying as instructors, requesting refunds, submitting verification documents, submitting advertising lead forms or otherwise interacting with Digitality Academy.

You may contact us to request correction of inaccurate personal information where applicable.

31. Security of Your Account

Users are responsible for maintaining the confidentiality of their account credentials and for taking reasonable steps to protect their accounts.

You must not share your password or account credentials with another person.

If you believe that your account has been compromised, you should notify Digitality Academy promptly at academy@digitality.co.in.

32. Artificial Intelligence and Automation

Digitality Academy may use software, automation and artificial intelligence technologies for purposes including customer support, content organisation, administrative workflows, analytics, marketing automation, fraud prevention, security and service improvement.

Where personal information is processed through such technologies, Digitality Academy will seek to do so in accordance with applicable law and appropriate safeguards.

33. Changes to This Privacy Policy

Digitality Academy may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Data-processing activities;
• Third-party service providers;
• Security practices;
• Business operations; or
• Applicable laws and regulations.

The updated version will be published on the Digitality Academy website with a revised effective date.

Where required by applicable law, Digitality Academy may provide additional notice or obtain additional consent before implementing material changes to the processing of personal information.

34. Contact Us

For privacy questions, personal-data requests, complaints or other privacy-related concerns, please contact:

Digitality Academy
Operated by Digitality
A/202, New Vishal CHS, Taki Road,
Nalasopara (East), Vasai Taluka,
Palghar District, Mumbai, Maharashtra – 401209, India
Email: academy@digitality.co.in

35. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory privacy and data protection rights applicable to the individual.

Privacy-related disputes shall first be raised through Digitality Academy’s support and grievance process and shall thereafter be addressed through the dispute-resolution mechanism specified in the Digitality Academy Terms & Conditions, subject to applicable law.

36. Acknowledgement

By accessing or using Digitality Academy, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the general manner in which Digitality Academy may collect, use, disclose, retain and otherwise process personal information.